Refund Policy

Effective: Oct 13, 2026 • Version 1.0 • Audience: User App Only

1. Return Eligibility Window

We want you to be completely satisfied with every order from B-SuperMart. If you receive an item that is defective, damaged, expired, or incorrect, you can initiate a return or replacement request within the following windows:

Fresh Produce (Fruits & Vegetables): Within 2 hours of delivery.
Perishables (Dairy, Meat, Bread): Within 6 hours of delivery.
Packaged Groceries & Household Goods: Within 48 hours of delivery.

2. Non-Returnable Items

For safety and hygiene compliance, the following categories cannot be returned once opened or tampered with:

Personal care, hygiene, and wellness products.
Opened food packets, beverages, and dairy products.
Items damaged due to misuse or improper storage after delivery.

3. Refund Methods and Timelines

Once a return or cancellation is approved by our customer support or warehouse team, refunds are processed as follows:

B-SuperMart Wallet: Instant credit (within 15 minutes). Wallet balance can be used immediately for future orders.
UPI / Net Banking / Credit / Debit Cards: Refund initiated within 24 hours. The bank will credit your original payment source within 3–7 business days depending on your bank's processing cycles.
Cash on Delivery (COD): For COD orders, approved refunds are credited directly to your B-SuperMart Wallet or transferred via UPI upon providing valid UPI details.

4. Missing or Damaged Items

If any item is missing from your delivered package or arrived damaged, please take a photo and contact our in-app Help Center or email support@bsupermart.com with your Order Number.